Terms of Service

Last updated: July 24, 2025

1. Introduction

Welcome to CarbonCopies AI ("Company"). These Terms of Service ("Terms") govern your use of the CarbonCopies AI platform and related services ("Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

If you disagree with any part of the Terms or Privacy Policy, you must discontinue use of the Service. If you have questions, contact robin@carboncopies.ai.

2. Communications

By creating an account, you consent to receive communications from us, including updates and newsletters, as described in our Privacy Policy. You can manage preferences in your account settings.

3. Purchases and Billing

If you purchase a subscription or product, you agree to provide accurate billing details and authorize charges through our payment providers. All billing is handled via third-party processors under their respective terms and privacy policies.

We reserve the right to cancel or refuse orders due to availability, pricing errors, or suspected fraud.

4. Subscriptions

Subscriptions are billed in advance on a recurring basis ("Billing Cycle"). Your subscription renews automatically unless canceled before the next cycle. Cancellations take effect at the end of the current cycle.

5. Free Trial

We may offer free trials at our discretion. If you provide billing details during the trial, you will be charged only after the trial period ends unless you cancel before then.

We may change or discontinue Free Trials at any time without prior notice.

6. Refund Policy

Refunds may be provided at our discretion in limited circumstances—such as service outages, billing errors, or deprecation of core features that materially affect functionality.

We encourage users to review purchases carefully before confirming.

7. Fee Changes

We may adjust pricing with prior notice. Changes take effect at the next Billing Cycle, allowing you the opportunity to cancel beforehand if you do not agree.

8. Content Ownership and Use

You retain ownership of all content (e.g. test cases, reports, insights) generated via the Service. We do not store your content beyond what is required to deliver the Service.

By using the Service, you grant us permission to process and use your content as needed to provide functionality.

9. Prohibited Uses

You agree not to:

  • Violate laws or third-party rights
  • Engage in fraudulent or unauthorized activity
  • Attempt to interfere with or compromise our Service's security

You may not reverse engineer, decompile, scrape, or data-mine the Service or use it to build a competing product.

10. Accounts

You are responsible for safeguarding your login credentials. You agree to notify us of unauthorized use immediately. You may not access or use another person’s account without permission.

11. Technical Services

We may provide onboarding, configuration, or support services via email upon request, but such assistance is offered informally and not contractually guaranteed.

12. Intellectual Property

CarbonCopies AI retains all rights, title, and interest in the Service, including software, branding, and IP. You may not use or reproduce our intellectual property without prior written consent.

You grant us a royalty-free, perpetual license to use any feedback you provide for product improvement, without attribution or obligation.

13. Indemnification

You agree to indemnify and hold harmless CarbonCopies AI against any claims arising from:

  • Infringement caused by your use of the Service or submitted content
  • Breach of these Terms or violation of applicable laws

14. Limitation of Liability

CarbonCopies AI is not liable for indirect, incidental, or consequential damages. Our liability is capped at the amount you paid for the Service in the last 12 months.

We are not liable for outcomes caused by:

  • Inaccurate or incomplete data from users
  • External third-party platforms or integrations
  • AI limitations or societal biases

15. Disclaimer of Warranty

The Service is provided "as is" and "as available." We make no warranties regarding reliability, availability, or accuracy. Use at your own risk.

16. Publicity

Unless otherwise agreed, you grant us permission to include your name and logo in customer lists or promotional materials. You may opt out at any time by notifying us in writing.

17. Export Compliance

You agree not to use the Service in violation of any export control laws. You confirm that you are not located in a country embargoed by Singaporean, U.S., or international law, and are not on any sanctioned lists.

18. Subcontractors

We may use subcontractors to operate parts of the Service. We remain responsible for their performance under these Terms.

19. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, such as natural disasters, internet outages, or governmental actions.

20. Termination

We may suspend or terminate your account at any time for violating these Terms. Upon termination, your rights to access the Service cease immediately.

Provisions that by nature should survive termination will continue, including sections on Content, IP, Indemnity, Limitation of Liability, and Governing Law.

21. Governing Law

These Terms are governed by the laws of Singapore, excluding its conflict of laws principles.

22. Changes to Terms

We may update these Terms periodically. Continued use of the Service after updates constitutes acceptance. We will notify you of material changes in advance.

23. Contact

For any questions, contact robin@carboncopies.ai.